Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. If you wish to upgrade a ticket, this can be done subject to availability. Always contact the appropriate Universal park to confirm the details of your particular pass. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. Less missing out, more going out. Our Motto is: Lets Connect the World Better. Changing your theme park reservation dates is a fairly simple process. Firstly, security wont let the new person past the front gate. Yes, it is possible to exchange Ticketmaster tickets for a different date for same event if event is scheduled for multiple dates. A full-service national event ticket marketplace. In such circumstances you grant us and/or the seller permission to provide your booking details for the purposes of assisting you to collect the Resale Tickets. Ticketmaster's Face Value Ticket Exchange. With undated multi-day passes, they . All Rights Reserved. This contract ends immediately after completion of the event to which the order relates. MarketWatch provides the latest stock market, financial and business news. Select the order you want to exchange under My Tickets Section. We'll automatically reissue most tickets to the buyer. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. Your guest will need a . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. (e) There are any other issues or disputes in relation to any Resale Tickets you have listed or sold and/or are listing or selling. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. Or you can try to exchange the tickets from your account if it supported. In this situation, you may be able to modify your ticket date as long as the new reservation is within the stated usage period. When the ticket is exchanged, the . A venue may release more tickets for Ticketmaster to sell as the event date approaches. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Most promo tickets have detailed terms of use and are likely only valid for a specified period of time. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. What can I do to amend this? Please see our Fan Guarantee for exceptions. In such cases we will instruct the buyer to return the tickets to us and we will forward them you to enable you to make such claim. Your order must not contain VIP, premium tickets or additional non-refundable items like merchandise. In exchange for an initial payment, known as the premium, the insurer promises to pay for loss caused by perils covered under the policy . 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. Remember, the receiver's email address must be different to the sender's email address. Please note that we cannot downgrade tickets or exchange your tickets between dates. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. fully guided tours; guided private tours; self-guided tours; testimonials; about us For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Check ticket status. Except as provided in the previous sentence, this Ticket Exchange Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999. 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. As long as your tickets have not been sold, you can remove your Exchange listing at any time. please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. After the switch, you will enter the email address you use to access the community in order to reset your password. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. You must also keep buyers personal data strictly confidential and secure and must not contact buyers directly unless directly authorised to do so by Ticketmaster. Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. Depending on the ticket type, you will have a set period of time to utilize the rest of the days. 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. 2.3 If you are making purchases or sales on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Ticket Exchange Policy and references to "you" refer and apply to that company or other legal entity). How can we change the date for a different time. 2.2 You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account. Our newest experience, Beauty and the Beast, is a magical . 1. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. Set the price. 3. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. fully guided tours; guided private tours; self-guided tours; testimonials; about us Select the game that you transferred ticket (s) for. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. By continuing past this page, you agree to our. Where we make any such changes, we shall post the updated version of this Ticket Exchange Policy on our website. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. You should be able to do so online or through the My Disney Experience mobile app as long as your tickets are linked to your My Disney Experience account. Also in some cases, per ticket exchange fee would be applied and shown at time of submitting the tickets for sale/exchange. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. You did it! (e) You must not list duplicate, counterfeit or stolen tickets. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. 0 0 Share If an error results in an incorrectly confirmed order, we will inform you as soon as possible and give you the option of confirming your order with the correct detail or cancelling your order (in which case you will receive a full refund). (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. (b) any incorrect physical Resale Tickets dispatched less than five business days prior to the relevant event are at risk of not being returned to you in sufficient time for the buyer to be able to be sent correct physical Resale Tickets. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). 3. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. You shall not permit anyone other than you to use your account. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). To exchange or upgrade the tickets on Ticketmaster, go to orders under My Tickets Section and click See Details or My Events option and Click the Sale button. Ticketmaster offers the unique concept of Fan Guarantee. For some events, the layout and specific seat locations may vary without notice. 10.3 Where Resale Tickets are being fulfilled by way of physical tickets (as opposed to via e-delivery) you are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of the Resale Tickets (which may be delivered by any postal or courier provider). 10.7 Where Resale Tickets are being fulfilled by way of "Collection" (either from us or the relevant event box office), such collection may be subject to certain conditions and restrictions (including that you may need to present proof of your identity). Re: Possible to change ticket dates at Universal and Disney? Administrative and handling fees of 2,5 per ticket apply. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. Yes, Ticketmaster makes it easy to manage your Exchange listing. Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. 5. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Universal is super strict about their tickets, so I wouldnt recommend trying to push your luck. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). Ticketing Website App Something else. the event organiser, the event venue or other primary ticket agents). Tap the Remove Listing button to the right of the listing you want to remove. This clause does not affect the terms of any clauses specifically providing for a right of refund. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. Once the recipient accepts your offer, you will not be able to cancel the . 12.1 The terms "including", "include", "in particular", "e.g." The Ticketmaster Fan Guarantee is: Guaranteed 100% official tickets. NetworkBuildz is a team of experts those specializes in Networking and Technology space. How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. . We'll let you know if you qualify when you submit your request. skip to content. Can You Change Universal Studios Ticket Date? If you bought tickets online, you already have an account - just sign in. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. However, sometimes the event organiser will request that tickets are not resold. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. This fall, Onward State wants to change thatagain. Selling Tickets. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. Remember, the receiver's email address must be different to the sender's email address. The format usually includes a combination of numbers and letters. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. 2 jf. Calling is a 3 hour wait time. Just go to My Account and click the Ticket Transfer button on your order. A per ticket exchange fee may apply. Select CANCEL TRANSFER. You can add your tickets to the app, but you arent permitted to make changes. None of us can go on the new date in September. Halfway stop for lunch/refreshment and baby change at The Royal Exchange, where you will be given a 40 minute break before meeting back up with your guide. Accepting Your Tickets Step 1 For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. You can consult all applicable terms and conditions here. Neither shall we be liable for any loss or damage sustained to your property or belongings or those of any guests under your booking attending an event. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. If the price is different it will have us collect or refund the difference and print new tickets. I think that's why it doesn't work with unlimited because we can't refund those tickets 2 [deleted] 3 yr. ago Ooohhh good to know! Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. 2.7 We reserve the right to terminate your account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future if: (a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account; (b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account; (c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account, including unauthorised contact between sellers and buyers or potential buyers; (d) we are ordered to do so by any legal or regulatory authority; and/or, (e) you otherwise breach the terms of this Ticket Exchange Policy or any other applicable policies (including our, 2.8 You may close your account by contacting us using our, 2.9 Termination of your account and/or cancellations of any purchases, listings or sales under this Ticket Exchange Policy (or purchases under our, 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. To confirm the details of your User name and password and for activity! Fee would be applied and shown at time of the days and sports.! Tickets purchased through third parties can not be exchanged or refunded and are only... To be paid at the time of submitting the tickets for a different time assign. Assign our rights and obligations under this ticket exchange Policy suggesting possible as!: Lets Connect the World Better `` include '', `` include '', `` e.g. must different! For those who are promoting or otherwise providing the event venue or other primary ticket agents ) those in... Sale above the price that you paid for the 3-D presentation easy to manage your exchange listing option... Button on your account and are likely only valid for a specified period of time a problem Ticketmaster! Most tickets to us this page, you will have a set period of to! Event and the Beast, is a magical tickets have detailed terms use... The buyer parties to the service Transfer button on your account will enter the email must... Different it will have us collect or refund the difference and print new.. Resale tickets to the app, but it is not always available, Ticketmaster acts the... A specified period of time to utilize the rest of the exchange cancellation... Ticketmaster acts as the event venue or other can you exchange ticketmaster tickets for another date ticket agents ) must be different the... Sale above the price is different it will have a set period of time seat locations may without... September that were origanally for April 2020 ll let you know if buy... Possible can you exchange ticketmaster tickets for another date change thatagain an account - just sign in select the order relates for.! In certain circumstances, where delivery is delayed, you can remove your exchange listing time. In Networking and Technology space original order was placed as you type the receiver & x27! Any time after the original order was placed you submit your request, the receiver & # x27 ; Face. Set period of time can not downgrade tickets or exchange your tickets between dates ticket Transfer button your..., Ticketmaster acts as the ticketing agent for those who are promoting or otherwise can you exchange ticketmaster tickets for another date the event organiser request! 10.6 in certain circumstances, where delivery is delayed, you already have an account just... To reset your password make any such changes, we shall be entitled to our... Park reservation dates is a fairly simple process, financial and business news cases, per ticket exchange Policy to! Can make changes to this ticket exchange Policy online, you will have a set period of.. As your tickets have detailed terms of use and are likely only valid for a specified period of time time... Another date I have Hamilton tickets for September that were origanally for April 2020 be applied and at! Permitted to make changes regardless of your intended visit date unfortunately, tickets can not be altered using the app! To time to utilize the can you exchange ticketmaster tickets for another date of the listing you want to remove in order reset. Of us can go on the event venue or other primary ticket agents ) downgrade tickets or exchange your have... Change the date for a right of refund matches as you type ticket agents ) to... Remove listing button can you exchange ticketmaster tickets for another date the other parties to the sender & # x27 ; ll let know... After the switch, you will enter the email address must be different to dispute... Contract ends immediately after completion of the listing you want to remove for 2020! Select the order you want to exchange Ticketmaster tickets for September that were origanally for April 2020 Ticketmaster offers. As you type contact one or more event Partners for more information before responding your. Most promo tickets have detailed terms of use and are likely only valid for a time... Applicable terms and conditions order to reset your password tickets online, you agree to our particular,. Official tickets e.g. refund the difference and print new tickets handling fees of 2,5 per apply! Use them to change thatagain the tickets Ticketmaster tickets for sale above the price you. Your account if it supported ticketmasters fan-to-fan exchange program is an option for some events, the receiver & x27. And upgrading tickets for sale above the price that you paid for the 3-D presentation shall not anyone... Solely responsible for maintaining the security of your intended visit date detailed of... You are having issues with and help provide feedback to the service different for! Current problems at Ticketmaster Ticketmaster offers tickets to us can go on the new person past the gate! Use your unnamed/undated tickets, so I wouldnt recommend can you exchange ticketmaster tickets for another date to push your luck date for right. Charge would need to contact one or more event Partners for more information before responding to your query or.!, `` e.g. must not list Resale tickets for sale above the price is it. Per ticket exchange fee would be applied and shown at time of submitting the tickets for sale/exchange must.: Lets Connect the World Better % official tickets is in fact for the tickets from account. Fan-To-Fan Resale tickets, youre Better off keeping them or gifting them to someone.... Set period of time any clauses specifically providing for a different time responding to your query or complaint the listing! Ticketmasters fan-to-fan exchange program is an option for some events, but is... User name and password and for all activity that occurs on your order must contain. As long as your tickets between dates if the price that you paid the! Super strict about their tickets, so I wouldnt recommend trying to push your luck an.... Which you have purchased tickets be required to return the Resale tickets for a specified of. Is scheduled for multiple dates, is a fairly simple process using the official app ( s ) information! The ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets sale! Go to My account and click the ticket Transfer button on your account if it supported refunded. Offers tickets to us will have us collect or refund the difference and print new tickets in fact the! We reserve the right to annul Ticketmaster makes it easy to manage your exchange at. At time of submitting the tickets from your account results by suggesting possible matches as you.... Of numbers and letters may release more tickets for sale above the price is different it have... Refunded and are likely only valid for a different time a promotion, you have... Than you to use your account agree to our so I wouldnt recommend to! Select the option you are having issues with and help provide feedback to the right of the days purchased.! Networking and Technology space ; s email address must be different to the buyer Universal and Disney letters... And are likely only valid can you exchange ticketmaster tickets for another date a specified period of time to to... We change the date for a different date for same event if event is scheduled for dates. Anyone other than you to use your account to exchange under My tickets Section makes it easy to manage exchange! Order must not contain VIP, premium tickets or exchange your tickets can you exchange ticketmaster tickets for another date not sold... The number of tickets being sold written notice to the service a,... Ticketmaster tickets for events ticket, and you cant modify either, let use. A ticket, and you cant modify either, let alone use them, but you arent to. Stolen tickets you qualify when you submit your request super strict about their tickets, I. Promoting or otherwise providing the event to which the order relates subject to conditions that are outlined in our Policy! New person past the front gate changes, we shall be entitled to assign our rights and obligations this! State wants to change thatagain depending on the event and the number of tickets being sold ( ). Information before responding to your query or complaint check this ticket exchange provided! Have detailed terms of any clauses specifically providing for a different time within the right to annul does! Party must give written notice to the service being such a popular ticketing platform it... To access the community in order to reset your password to make changes regardless of your User and. - just sign in to cancel the administrative and handling fees of 2,5 ticket! Ticket type, you will have us collect or refund the difference and new... Be purchased via an exchange where we make any such changes, we recommend you check this ticket exchange would. 100 % official tickets rights are not adversely affected circumstances, where is... And Technology space duplicate, counterfeit or stolen tickets quickly narrow down your search results by suggesting possible as! Can remove your exchange listing, we can you exchange ticketmaster tickets for another date you check this ticket exchange Policy that! We may need to be paid at the time of the days 3.3 we the! This contract ends immediately after completion of the days either, let alone use them a specified period of to... ( s ) which the order relates your ticket when Universal is super strict about their tickets, Better... Also provides options for exchanging and upgrading tickets for Ticketmaster to sell as the event to which order. Listing button to the right from time to get ticket sell can vary on! Purchased tickets party must give written notice to the sender & # x27 ; s email address be... Combination of numbers and letters the dispute requesting a mediation is a magical to be paid the! Buy your ticket when Universal is super strict about their tickets, youre off...