If successful they'll progress you to their 3 hour long assessment days with other candidates. No career progression. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. But our chat service is usually the easiest way to get in touch. The process took 2 days. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Tell me a time where you had a difficult customer and how did you deal with this? Thank you for taking the time to share them here. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Commonly asked questions, as reported by candidates. Take a look at the map to see what's nearby. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Finally, click Add to create your job alert. 9179 / IL ICC No. Unrealistic kpi targets, Minimal self reflection time Contact Shell in the U.S. Service Station Feedback. We consider ourselves a flexible employer and want to support you finding the right balance. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Lubricants for Transport and Industrial Businesses, View I love this company because it is a workplace that people who are willing to learn and grow would thrive in. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. The time flew by. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Ability to stay calm and professional when in a challenging situation. Do you want to find out about future opportunities at Shell? As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Get email updates for new Senior Customer Service Manager jobs . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. StateEscape, View About Shell in the USA, View Focus operation excellence including cost optimization and minimization. Shell Motorsport, View We have a framework in place that helps you to understand how you can grow within the business. Customer Support Hours. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). . Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Competency questions Like what would you do in said scenario and role play. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. 2018-00309 / NH PUC No. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Ways to Pay, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Lubricants for Transport and Industrial Businesses, View If you passed this stage you were asked to stay for an interview, which I was. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Makes you feel very appreciated for all of the hard work we do. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Before applying, you are advised to read our data protection policy. 1374 Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation I applied online. Having been automatically moved to Shell energy from my previous provider, after their demise. Here's how to contact us with your energy or broadband queries. Select a location from the list of options. Shell Motorsport, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Find all the advice you need in one place. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. I applied online. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Lubricants for Transport and Industrial Businesses, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays HappytoHelp@ShellEnergy.com. Energize Your Future with Shell, View I applied online. Select the best local company that suits your needs. Shell RechargePlus, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Fluent in both Thai and English Communication skills including writing, speaking, and reading. The Future of Energy Challenge, View Media. You will need to deliver total solution to customers. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. The Shell App, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Shell Pipeline, View It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. The process took 1 week. Shell Trading US Company, View Diverse work place Energy and Innovation, View Limited progression. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. The Shell app is designed to help you make the most of the stop you need to make Products & Services I applied online. We Care is one of our core values underpinning our wellbeing focus. The managers are very kind and understanding. Shell RechargePlus, View Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Careers at Shell. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Supporting Education, View After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Training programme UK Registered in England & Wales No. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Consistency The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. At Shell Energy Retail Limited, we believe that home energy matters. Supportive In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Applied got and got a telephone interview within 2 weeks. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Shell USA, Inc. About Shell in the USA. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Our Journey:At Shell Energy, we believe that home energy matters. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. The Shell App, View and much more. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. I interviewed at Shell Energy in Feb 2022. StateEscape, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Motorsport, View I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Location: Coventry Office with some home working. 05070887 | VAT number: 867244791. Monday - Friday. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Proven experience of technical and commercial skill combining digital technologies. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Related roles have more responsibilities and almost the same pay. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View - Everyone looks out for and supports one another in all areas. Let us know! Together we are a force for good, View Team Leader. Get an estimate by email, text or phone from local experts. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. For more than 120 years of our operations in Thailand, Shell has been . Received an email inviting me for a telephone interview around a week after applying. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. We have been committed to developing products of quality and to preserving the environment. Advisor jobs Customer Service . Job specializations: Customer Service/HelpDesk. 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